Clearamax Privacy Policy
Information We Collect
When you place an order or contact us, we may collect:
- Name
- Phone/WhatsApp number
- Delivery address
- Email address, if provided
- Order and payment information
- Information provided during customer support, returns or complaints
We may also collect basic website information through cookies and similar technologies.
How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Confirm COD orders.
- Contact you about your order.
- Provide customer support.
- Process returns, exchanges and refunds.
- Prevent fraud and misuse.
- Improve our website and services.
- Send promotional offers where you have agreed to receive them.
Courier & Delivery Partners
To deliver your order, we may share necessary information such as your name, phone number, delivery address and order details with our courier or delivery partners.
We only share information reasonably required to fulfill your order.
WhatsApp Customer Support
Clearamax provides customer support through WhatsApp.
WhatsApp: 0300-1039030
When you contact us through WhatsApp, we may use information from the conversation, including your phone number, messages, photographs, videos and order details, to provide customer support and resolve your request.
WhatsApp is a third-party service and its own privacy terms may also apply.
COD & Fraud Prevention
For Cash on Delivery orders, we may use your order history and contact information to verify orders and prevent fraudulent or repeatedly refused orders.
Suspicious orders may be verified before dispatch.
Repeated misuse of COD may result in COD restrictions or a requirement for advance payment on future orders.
Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly.
- Remember shopping-cart information.
- Improve website performance.
- Understand website usage.
- Improve customer experience.
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Marketing Communications
With your permission, Clearamax may send promotional information about:
- Sales
- Discounts
- New products
- Special offers
You may request to stop receiving promotional messages at any time by contacting us.
Order-related messages, such as delivery or support updates, may still be sent when necessary.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse or disclosure.
However, no online system can be guaranteed to be completely secure.
Information Sharing
Clearamax does not sell your personal information.
Information may be shared only where reasonably necessary with service providers such as:
- Courier companies
- Payment providers
- Website/technology providers
- Communication services
We may also disclose information where required by applicable law.
Your Information
If you have questions about the personal information we hold about you, or want to update your information or stop promotional communication, please contact us.
Contact Clearamax
WhatsApp: 0300-1039030
Website: www.clearamax.com
Updates to This Policy
Clearamax may update this Privacy Policy when necessary. Any updated version will be published on this page with a revised effective date.
Our Commitment
Clearamax respects your privacy and uses your information primarily to process orders, provide customer support, deliver products and improve your shopping experience.
Thank you for trusting Clearamax.