Clearamax Refund Policy
Learn about Clearamax’s simple and transparent process for product returns, exchanges, and refunds, including eligibility and required conditions.
Clearamax Returns, Exchange & Refund Policy
At Clearamax, we are committed to delivering genuine, properly packed and high-quality cleaning products to our customers. We understand that issues can occasionally occur during packing or delivery.
To protect both our customers and Clearamax from delivery-related errors, misuse and fraudulent claims, all return, exchange and refund requests are handled according to the following policy.
7-Day Reporting Period
Any return, exchange or replacement request must be reported to Clearamax within 7 calendar days of delivery.
Requests received after this period may not be accepted.
Customers should contact Clearamax as soon as an issue is discovered.
When Is a Product Eligible for Replacement?
A product may be eligible for replacement if:
- The wrong product was delivered.
- The product was damaged during delivery.
- The product is leaking when received.
- A product is missing from the parcel.
- The product has a verified manufacturing defect.
- The product received is substantially different from the product ordered.
All claims are subject to verification by the Clearamax team.
Unboxing Evidence
For claims involving damage, leakage, missing products or an incorrect parcel, customers are strongly advised to record a continuous video while opening the parcel.
The video should clearly show:
- The sealed courier parcel.
- The shipping label/order details.
- The condition of the parcel before opening.
- The complete unboxing process.
- The products received.
Clear and continuous unboxing evidence may be required to verify certain delivery-related claims.
Conditions for an Approved Return
Where Clearamax approves a return, the product must:
- Be returned in its original packaging.
- Include all products, accessories and promotional items supplied with the order, where applicable.
- Be securely packed to prevent damage during return shipping.
- Not have been intentionally damaged, diluted, refilled, altered or tampered with.
Clearamax reserves the right to reject a return if inspection indicates misuse, tampering or a condition inconsistent with the reported claim.
Change of Mind
Clearamax does not accept returns or exchanges simply because a customer:
- Changed their mind.
- No longer wants the product.
- Ordered the wrong product.
- Ordered the wrong quantity.
- Does not like the fragrance or appearance of the product.
- Expected a different cleaning result despite the product being genuine and undamaged.
Cleaning products are consumable items and therefore cannot generally be returned after opening or use.
Used or Opened Products
Opened or used products are not eligible for return or refund unless the claim concerns a verified manufacturing defect, leakage, contamination or another issue that could not reasonably be identified before opening.
Clearamax may request photographs, videos or other evidence before approving such a claim.
Verification Process
After receiving a complaint, Clearamax may request:
- Order number.
- Photographs of the product.
- Photographs of the parcel and shipping label.
- Unboxing video, where available or required.
- Description of the issue.
- Additional information necessary to investigate the claim.
Clearamax will review the available evidence and determine whether the claim qualifies under this policy.
Submitting a claim does not automatically guarantee approval.
Replacement Before Refund
Where a claim is approved, replacement will normally be the preferred solution.
If replacement is unavailable or Clearamax determines that a refund is appropriate, the approved refund will be processed according to the applicable payment method and circumstances of the order.
Refunds will only be issued after the claim has been verified and approved.
Refund Exclusions
No refund will be issued for:
- Change-of-mind requests.
- Products damaged through customer misuse.
- Products intentionally opened, altered, diluted or tampered with.
- Claims reported after the applicable reporting period.
- Products returned without approval from Clearamax.
- Unverified claims where the returned product does not match the reported issue.
- Loss or damage occurring after delivery due to improper handling or storage by the customer.
Sale & Promotional Products
Products purchased under a sale, discount, promotional offer or special campaign are subject to the same replacement policy for genuine defects, wrong items or verified delivery damage.
However, change-of-mind returns or exchanges are not accepted for promotional purchases.
Any special terms announced for a particular promotion will apply to that promotion.
COD Orders & Parcel Refusal
Customers placing Cash on Delivery (COD) orders are expected to accept the order when it is correctly fulfilled.
Unjustified refusal of a correctly fulfilled COD parcel can result in:
- Restriction or removal of COD availability on future orders.
- Requirement of advance payment for future orders.
- Additional delivery-related charges where applicable and legally permissible.
Repeated refused or deliberately uncollected orders may be treated as a misuse of the COD service.
Incorrect Delivery Information
Customers are responsible for providing accurate:
- Name
- Phone number
- Complete delivery address
- City/area
- Other information required for successful delivery
If an order is returned because incorrect or incomplete information was provided by the customer, Clearamax may require additional delivery charges before reshipping the order.
Courier Damage
If a parcel appears severely damaged, open or leaking at the time of delivery, customers should immediately notify the courier and contact Clearamax with photographs/video evidence.
Clearamax will investigate the matter with the courier where necessary.
No Unauthorized Returns
Customers must not send any product back without first contacting Clearamax and receiving return instructions.
Unauthorized returns may not be accepted or processed.
Fraudulent or Misleading Claims
Clearamax takes genuine customer complaints seriously. At the same time, fraudulent, intentionally misleading or abusive return claims may result in:
- Rejection of the claim.
- Restriction of future COD orders.
- Requirement of advance payment for future purchases.
- Further action where appropriate and legally permissible.
Clearamax reserves the right to verify suspicious or repeated claims before providing any replacement or refund.
Product Use & Safety
Clearamax cleaning products must always be used according to the instructions and safety information provided on the product packaging.
Clearamax is not responsible for damage resulting from misuse, improper dilution, incorrect application, mixing cleaning chemicals, failure to follow instructions or improper storage.
Contact Us
To report an eligible issue, contact Clearamax through our official customer-support channel and provide your order number along with the relevant photographs or video evidence.
WhatsApp Customer Support
For faster assistance, you can contact Clearamax directly on WhatsApp:
WhatsApp: 0300-1039030
WhatsApp Support: Send us your order number and details of the issue. Our team will review your request and guide you through the next steps.
Important: Please do not send any product back until your return/replacement request has been reviewed and Clearamax has provided return instructions.
Website: www.clearamax.com
Please keep your order/invoice details until your order has been fully checked and accepted.
Our Commitment
We believe in treating genuine customers fairly while maintaining a secure and responsible online shopping system.
If we make a mistake, we will work to make it right. If a genuine delivery problem occurs, we will investigate it fairly.
Thank you for choosing Clearamax.