Clearamax Terms & Conditions
Review the terms and conditions that govern your use of the Clearamax website, products, services, and online purchases.
Welcome to Clearamax. These Terms & Conditions govern your use of the Clearamax website and your purchase of products through our online store.
By accessing our website, placing an order, or purchasing any Clearamax product, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or place an order.
About Clearamax
Clearamax operates an online store offering household and commercial cleaning products, including cleaning solutions and related products.
Throughout these Terms & Conditions, the terms “Clearamax,” “we,” “us,” and “our” refer to Clearamax, while “customer,” “you,” and “your” refer to the person using our website or placing an order.
Use of Our Website
You agree to use the Clearamax website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to interfere with or damage the website.
- Attempt to gain unauthorized access to our systems.
- Copy, reproduce or misuse Clearamax content without permission.
- Submit false, misleading or fraudulent information.
- Use another person’s information to place an unauthorized order.
- Use automated systems or methods to interfere with the website or its ordering system.
Clearamax reserves the right to restrict or terminate access to the website where misuse or suspicious activity is identified.
Product Information
We make reasonable efforts to ensure that product names, descriptions, photographs, prices and other information displayed on our website are accurate and up to date.
However:
- Product colours, packaging or appearance may vary slightly from photographs.
- Packaging may change from time to time due to manufacturing or design updates.
- Product images may be used for illustration purposes.
- Minor variations in appearance do not necessarily indicate a defective product.
If a product is substantially different from the product ordered, the matter will be handled according to our Returns, Exchange & Refund Policy.
Cleaning Product Use & Safety
Clearamax products must always be used according to the instructions, warnings and safety information provided on the product packaging.
Customers are responsible for:
- Reading product instructions before use.
- Using the appropriate product for its intended purpose.
- Following recommended quantities and application methods.
- Keeping cleaning products away from children and pets.
- Storing products appropriately.
- Avoiding contact with eyes, skin or ingestion where applicable.
- Following all safety warnings displayed on the product.
Never mix cleaning chemicals unless the product instructions specifically state that they may be mixed.
Clearamax is not responsible for damage, injury or loss resulting from misuse, improper application, incorrect dilution, unauthorized mixing of chemicals, failure to follow instructions or improper storage.
If a customer experiences an adverse reaction or safety concern, they should stop using the product and seek appropriate professional advice where necessary.
Prices & Product Availability
All prices displayed on the Clearamax website are in Pakistani Rupees (PKR) unless otherwise stated.
Clearamax reserves the right to:
- Change product prices at any time.
- Modify or discontinue products.
- Correct pricing or listing errors.
- Change promotional offers.
- Limit quantities available for purchase.
A price change will not affect an order that has already been confirmed, except where the order contains an obvious pricing or system error.
Product availability is subject to stock.
Placing an Order
When you place an order through the Clearamax website, you are making a request to purchase the selected products.
After placing an order, you may receive an order confirmation by website notification, phone call, SMS, WhatsApp or other available communication method.
An order is considered confirmed only when Clearamax accepts and processes the order.
Clearamax reserves the right to cancel or decline an order in circumstances including:
- Product unavailability.
- Incorrect pricing caused by a system or listing error.
- Incorrect or incomplete customer information.
- Suspicious or fraudulent activity.
- Repeated refused or uncollected COD orders.
- Unreasonable or unusually large orders requiring verification.
- Other circumstances that prevent us from safely fulfilling the order.
If an order is cancelled after payment has been received, any applicable refund will be handled according to the circumstances of the cancellation and our applicable refund procedures.
Customer Information & Order Accuracy
Customers are responsible for providing accurate information when placing an order.
This includes:
- Full name
- Active phone number
- Complete delivery address
- City/area
- Correct product and quantity
- Any other information required for successful delivery
Clearamax is not responsible for delivery problems caused by incorrect, incomplete or misleading information supplied by the customer.
If additional delivery costs occur because of incorrect customer information, Clearamax may require those costs to be paid before reshipping the order, where applicable.
Cash on Delivery (COD)
Clearamax may offer Cash on Delivery (COD) as a payment option for eligible orders and locations.
When placing a COD order, customers agree to:
- Provide a valid phone number.
- Provide a complete delivery address.
- Remain available to receive the order.
- Accept the correctly fulfilled order.
Repeatedly placing COD orders and refusing, abandoning or deliberately failing to receive them may result in:
- Removal or restriction of COD availability.
- Requirement of advance payment for future orders.
- Additional delivery-related charges where applicable and legally permissible.
- Cancellation of future orders where necessary.
Clearamax reserves the right to verify suspicious or unusually large COD orders before dispatch.
Order Cancellation
Customers should contact Clearamax as soon as possible if they wish to cancel an order.
Cancellation may not be possible once an order has been packed, dispatched or handed over to the courier.
Once a parcel has been dispatched, it may be treated as a delivered-to-courier order rather than an ordinary cancellation request.
Any applicable return or refund will then be handled under the Clearamax Returns, Exchange & Refund Policy.
Shipping & Delivery
Delivery times are estimates and may vary due to:
- Courier delays.
- Weather conditions.
- Public holidays.
- Incorrect customer information.
- High order volumes.
- Unforeseen logistical circumstances.
- Areas with limited courier access.
Clearamax will make reasonable efforts to dispatch orders within the communicated timeframe but cannot guarantee a specific delivery time unless expressly confirmed.
For complete delivery information, please refer to our Shipping & Delivery Policy.
Returns, Exchanges & Refunds
All returns, exchanges, replacements and refunds are governed by the separate Clearamax Returns, Exchange & Refund Policy.
Customers should review that policy before placing an order.
In particular, customers should understand that:
- Eligible claims must be reported within the specified period.
- Certain delivery-related claims may require photographs or video evidence.
- Opened or used products may not be eligible for return except in qualifying circumstances.
- Change-of-mind returns are generally not accepted.
- Unauthorized returns may not be accepted.
- Approved returns may be subject to inspection and verification.
Promotional Offers & Discounts
Clearamax may occasionally offer:
- Discounts
- Sale prices
- Promotional codes
- Product bundles
- Free delivery
- Limited-time offers
- Other promotional campaigns
Promotional offers may be subject to specific conditions, including:
- Limited validity periods.
- Limited quantities.
- Minimum order values.
- Specific products or categories.
- One-time use restrictions.
Clearamax reserves the right to modify, suspend or end a promotional offer where reasonably necessary.
Where a promotion has specific terms, those terms will apply to the relevant promotion.
Promotional Pricing Errors
Clearamax makes reasonable efforts to display accurate prices and discounts.
If a product is accidentally listed at an obviously incorrect price due to a technical, typographical or system error, Clearamax reserves the right to cancel the affected order.
If payment has already been received for such an order, the applicable amount will be handled according to our refund procedures.
Intellectual Property
All content appearing on the Clearamax website, including but not limited to:
- Clearamax name and logo
- Product photographs
- Product descriptions
- Graphics
- Designs
- Text
- Website layout
- Marketing materials
- Videos
- Brand elements
is owned by or used by Clearamax with appropriate rights and may not be copied, reproduced, modified, distributed or commercially exploited without prior written permission.
The Clearamax name, logo and branding may not be used in a way that suggests an unauthorized partnership, endorsement or affiliation.
Customer Reviews & Submitted Content
If customers submit reviews, photographs, videos, feedback or other content to Clearamax, they confirm that the content is genuine and does not unlawfully infringe another person’s rights.
Customers must not submit:
- False reviews.
- Misleading claims.
- Offensive or abusive material.
- Content belonging to another person without permission.
- Fraudulent promotional claims.
Clearamax reserves the right to remove or decline content that is misleading, inappropriate, fraudulent or otherwise unsuitable.
Fraud Prevention
Clearamax takes fraudulent activity seriously.
Examples of suspicious activity may include:
- Repeated false COD orders.
- Deliberately providing incorrect delivery information.
- Repeatedly refusing correctly fulfilled parcels.
- Attempting to obtain refunds through false claims.
- Returning products that are different from those supplied.
- Tampering with, refilling, diluting or altering products and presenting them as defective.
- Providing manipulated photographs, videos or other evidence.
Clearamax may investigate suspicious activity and may restrict future orders, require advance payment or take other appropriate action where legally permissible.
Third-Party Services
Clearamax may use third-party service providers, including:
- Courier companies.
- Payment providers.
- Website hosting providers.
- Technology providers.
- Communication services.
These services may be subject to their own terms and conditions.
Clearamax will make reasonable efforts to work with reliable service providers but cannot guarantee uninterrupted operation of third-party services.
Website Availability & Errors
We aim to keep the Clearamax website available and accurate, but we do not guarantee that the website will always be:
- Available without interruption.
- Completely error-free.
- Free from technical problems.
- Free from viruses or other harmful components.
Temporary interruptions may occur because of maintenance, technical problems, hosting issues, security measures or circumstances outside our reasonable control.
Limitation of Responsibility
To the extent permitted by applicable law, Clearamax will not be responsible for losses resulting from:
- Misuse of products.
- Failure to follow product instructions.
- Unauthorized mixing of cleaning chemicals.
- Incorrect storage or handling.
- Incorrect information supplied by the customer.
- Delays caused by third-party courier services.
- Website interruptions beyond our reasonable control.
- Unauthorized use of a customer’s account or information.
- Circumstances outside Clearamax’s reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.
Events Beyond Our Control
Clearamax will not be considered responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters.
- Severe weather.
- Government restrictions.
- Strikes or disruptions.
- Major courier or transportation disruptions.
- Power or internet outages.
- Security incidents.
- Other unforeseen events beyond our reasonable control.
We will make reasonable efforts to resume normal operations as soon as possible.
Privacy
Clearamax may collect and process customer information necessary to operate the website, process orders, communicate with customers and deliver products.
This information may include:
- Name
- Phone number
- Delivery address
- Order information
- Communication history related to customer support
For more information, please review the Clearamax Privacy Policy.
Changes to These Terms
Clearamax may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.
The updated version will be published on this page with a revised effective date.
Customers should review the Terms & Conditions periodically.
Contact Clearamax
If you have questions about these Terms & Conditions, your order or our policies, please contact us.
WhatsApp Customer Support
WhatsApp: 0300-1039030
For order-related assistance, please provide:
- Your order number
- Customer name
- Contact number
- Details of your request
Website: www.clearamax.com
Our Commitment
Clearamax aims to provide a straightforward, secure and reliable online shopping experience.
We believe in treating genuine customers fairly while protecting our customers, our products and our business from misuse and fraudulent activity.
Thank you for choosing Clearamax.
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